Letting go can be a tough gig. Whether it’s overcoming a habit, deciding to turn…

Catch and celebrate … 7 ways to help bring a smile to others This post…

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The essential elements of any good pirate story include a ship, one-eyed pirate, wooden leg,…

There is a bit of talk around protecting our ideas and such what. Looking over…

What we can learn from frogs I’ve spent many a night taking groups out on…

“That was excellent!”. “Whoa, talk about brilliant service!” “I can’t believe what I just experienced.”…

The above statement challenges the commonly used motto “Treat people the way you want to…

I believe a key element that can drive the delivery of positive experiences for customers…

What adds richness to our lives are partnerships. Wherever you look you’ll find a partnership….

Just came across the following article which details how Monash University ran an immersion course…

Customer service is not servancy For this newsletter servancy refers to a practice where the…