Facilitation Design and Delivery
The majority of workforce challenges involve people.
For businesses these might include:
How to better performance
How to increase efficiencies
How to retain employees vs burn through dollars caused by a continuous recruitment cycle
How to bridge silos and enhance collaboration
And for the individual these challenges might include:
To feel you belong
To feel you matter and are able to contribute
To grow and develop as a person
How facilitation helps manage such situations is revealed by the meaning of the word – to facilitate is to … make easy … to draw out … to focus. And all the while remaining a people’s based process, involving people working as a collective to generate how best to manage those situations involving people.
With automation taking over routine tasks at an ever increasing rate the ability of business to better manage people and their activities will be of significant value in ensuring the success of that business. Chalk and talk, command and control, top down leadership are relics of the industrial age … face to face facilitation skills is now key for all leaders and the facilitation process key to all businesses.
Facilitation is key to an effective and successful workplace
Facilitation enhances our agility and responsiveness
Agility in thinking and decision making, in generating ideas and being responsive to the ever shifting business landscape whilst remaining focused on strategic intentions.
Facilitation skills underpin positive customer service experiences
When facilitating customer service experiences, you engage with the customer to ensure the experience is relevant, that they know they matter, and to demonstrate the desire to want to deliver value and a positive experience for others.
Facilitation skills enrich relationships between people, an element critical to business success
Rich connections between individuals, evoking a sense of belonging and inclusiveness.
Free e-copy of my latest book
My latest book provides the strategies and techniques to empower teams needing to solve problems, create opportunities and improve collaboration. If you’d like a free copy just drop me a note and I’ll send you the link. Or order a paperback copy through the Lulu online store.
John’s really nailed the pathway to effective teams in this book by marrying team building, problem solving and creative thinking techniques with the human elements that come into play with any change process. Rarely have I found so much value-add and essential reading in the one place! – Phil Preston, Shared Value Expert
The most important activity for any team is creating and executing projects that matter. This book provides a powerful framework where teams can come together and create such projects. Peter Cook, cofounder of Thought Leaders Business School
My latest book is all about helping teams build their creative and collaborative talent of teams.
The Kokoda Initiative is joint program between the Australian and PNG governments to protect the Kokoda Track and Owen Stanley Ranges and improve the lives of communities living along the Track corridor. Together with The Interpretive Design Company we crafted stories associated with Owers Corner – which involved liaising with stakeholders in Papua New Guinea and Australia and facilitating story sharing sessions with the local Koiari Peoples.
Landmarks/Whenua Tohunga – are places that have shaped the New Zealand nation and created her stories. My involvement was to facilitate community / stakeholder workshops to help identify, develop and craft signature stories for respective regions around the Country.
Working with Mandar Services on the design and development of an Indigenous cultural heritage and visitor program for Indigenous peoples associated with the Australian Alps: The project also involved liaising with Wodonga TAFE in creating a nationally accredited program against both the Certificate II and III in Tourism (Operations).
Review of tour experiences and facilitation of staff feedback sessions on priority improvement areas.
Member of the start up team for the original BridgeClimb – with responsibility for the design and implementation of the Climb Leader professional development program and design of the ‘on-the-steel’ experience.
I initiated and then developed in partnership with RUOk? the Conversational Leadership event – this continues to be a successful annual event and sold out in 2017 and 2018.
Designed and delivered training programs for education staff. Also facilitated several sessions to identify how to improve the collaborative opportunities between Museum Educators and Volunteers in delivering rich and meaningful visitor experiences.
Engaged as a professional development consultant to design and deliver training programs in creative thinking and problem solving for the EY internal graduate program.
Contracted to provide training service with the self-storage company MetroStorage – the program i designed and then delivered was titled “Listening your way to sales conversions”.
Engaged by the international property management firm JLL on several occasions to deliver and MC customer service training, as a keynote speaker at their national conferences and within ‘lunch and learn’ sessions on creative thinking.
The Creative Thinking Sandpit is my third book, and focuses on the means by which creating a safe and constructive environment helps to enhance the performance of individuals and teams.
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Reflections on my work through the words of others
John’s collaborative approach is a valuable part of the workshop planning process and his outstanding skills as a facilitator ensure that desired outcomes are consistently achieved.Katrina Jones - Australian National Maritime Museum
John is an excellent facilitator and has the amazing ability to get a group thinking along new lines and feeling enthusiastic about doing so in as little as ten minutes. His creative thinking workshops will energize and enhance the effectiveness of boards and executive teams. His conference presentations are unique and valuable.Julie Garland McLellan - Professional Non-Executive Director - Practical Board Advisor
The feedback we received was that they loved the knowledge, passion and commitment of the trainer. A sceptical participant said “it was better than I thought it would be and John was great”!Carole Betts - NSW National Parks and Wildlife Service