Recent Posts and Musings

Music as a mentor

Music as a mentor In amongst the suite of opportunities to help better our performance are the services of a mentor and coach. People who are wise in process more so than in content, and who help guide, reflect and share lessons to focus and accelerate our learning....

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The Game is on … we can’t not play the game

Change, change everwhere is change Yes, the world is in a constant state of change ... something it's being experiencing since it started hanging out in that big blackness we call space. Even the rate at which the earth spins on its axis has been changing, so that...

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A pirate adventure to discover human treasure

The essential elements of any good pirate story include a ship, one-eyed pirate, wooden leg, marauding crew, squawking parrot, buried treasure and a map. Using the map, the pirates set out to find the buried treasure which more often than not is buried on some...

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Standing out … and shining out

In my last post I shared some perspectives on the challenge of positioning, on getting noticed and standing out within a world where so many new things are coming into existence and where so much noise is calling on our attention. One of the perspectives I shared was...

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Focus on projects that matter

Focus on projects that matter. This was a key learning I gained after reading a great book by Peter Cook titled "The new rules of management". Some of the key take outs from this book included: Get implementing - the best ideas, projects and intentions are...

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Within diversity we find unity

Letting go can be a tough gig. Whether it’s overcoming a habit, deciding to turn away from the expectations of others by choosing a path which is true to you, or being pragmatic in calling time on an idea that just isn't working despite the hit inflicted on our ego....

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Do not treat customers the way you want to be treated

The above statement challenges the commonly used motto “Treat people the way you want to be treated”. Within a customer service context this is often altered to the phrase of ‘Treat customers the way you want to be treated’. A key problem with using these mottos is...

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Who stole my idea

here is a bit of talk around protecting our ideas and such what. Looking over your shoulder to ensure your latest idea is not pitched through slight of hand. But rather than glance over our shoulder we need look inside ourselves first, as I believe we steal our own...

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Resonance of Excellence

“That was excellent!”. “Whoa,talk about brilliant service!” “I can’t believe what I just experienced.” These are the phrases and sounds of what creates a compelling difference for business. They reflect the real, rich and resonating experiences in which a customer is...

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Doing the work that matters

Focus on the projects that matter Focus on the projects that matter. This was a key learning I gained after reading a great book by Peter Cook (http://petercook.com/) titled “The new rules of management”. Some of the key take outs from this book included: Get...

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Clarifying perspectives

What we can learn from frogs I've spent many a night taking groups out on night walks in the Australian bush. One of the activities included on these walks were frog surveys, which always proved fun because frogs are such tricky little buggers in how well they can...

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