“That was excellent!”. “Whoa,talk about brilliant service!” “I can’t believe what I just experienced.” These are the phrases and sounds of what creates a compelling difference for business. They reflect the real, rich and resonating experiences in which a customer is...
Focus on the projects that matter Focus on the projects that matter. This was a key learning I gained after reading a great book by Peter Cook (http://petercook.com/) titled “The new rules of management”. Some of the key take outs from this book included: Get...
