by John | Aug 17, 2018 | Purpose and meaning, Resourceful Thinking, Service Experiences, Uncategorised
Change, change everwhere is change Yes, the world is in a constant state of change … something it’s being experiencing since it started hanging out in that big blackness we call space. Even the rate at which the earth spins on its axis has been changing,...
by John | Jul 31, 2018 | Purpose and meaning
The essential elements of any good pirate story include a ship, one-eyed pirate, wooden leg, marauding crew, squawking parrot, buried treasure and a map. Using the map, the pirates set out to find the buried treasure which more often than not is buried on some...
by John | Jul 31, 2018 | Leadership, Purpose and meaning
In my last post I shared some perspectives on the challenge of positioning, on getting noticed and standing out within a world where so many new things are coming into existence and where so much noise is calling on our attention. One of the perspectives I shared was...
by John | Jul 15, 2018 | Purpose and meaning, Uncategorised
This post focuses on the uplifting affect and effect of compliments. I used the title of ‘catch and celebrate’ as this practice requires a desire and some work on our part to actually notice what we might compliment and to then celebrate the same. As to how many...
by John | Nov 16, 2017 | Purpose and meaning
“That was excellent!”. “Whoa,talk about brilliant service!” “I can’t believe what I just experienced.” These are the phrases and sounds of what creates a compelling difference for business. They reflect the real, rich and resonating experiences in which a customer is...
by John | Oct 23, 2017 | Purpose and meaning
Focus on the projects that matter Focus on the projects that matter. This was a key learning I gained after reading a great book by Peter Cook (http://petercook.com/) titled “The new rules of management”. Some of the key take outs from this book included: Get...
