by John | Nov 19, 2017 | Service Experiences
The above statement challenges the commonly used motto “Treat people the way you want to be treated”. Within a customer service context this is often altered to the phrase of ‘Treat customers the way you want to be treated’. A key problem with using these mottos is...
by John | Nov 19, 2017 | Creativity, Resourceful Thinking
here is a bit of talk around protecting our ideas and such what. Looking over your shoulder to ensure your latest idea is not pitched through slight of hand. But rather than glance over our shoulder we need look inside ourselves first, as I believe we steal our own...
by John | Nov 16, 2017 | Purpose and meaning
“That was excellent!”. “Whoa,talk about brilliant service!” “I can’t believe what I just experienced.” These are the phrases and sounds of what creates a compelling difference for business. They reflect the real, rich and resonating experiences in which a customer is...
by John | Oct 23, 2017 | Purpose and meaning
Focus on the projects that matter Focus on the projects that matter. This was a key learning I gained after reading a great book by Peter Cook (http://petercook.com/) titled “The new rules of management”. Some of the key take outs from this book included: Get...
by John | Dec 12, 2016 | Uncategorised
What we can learn from frogs I’ve spent many a night taking groups out on night walks in the Australian bush. One of the activities included on these walks were frog surveys, which always proved fun because frogs are such tricky little buggers in how well they...
