Focus on projects that matter. This was a key learning I gained after reading a great book by Peter Cook titled “The new rules of management”. Some of the key take outs from this book included: Get implementing – the best ideas, projects and...
This post focuses on the uplifting affect and effect of compliments. I used the title of ‘catch and celebrate’ as this practice requires a desire and some work on our part to actually notice what we might compliment and to then celebrate the same. As to how many...
Letting go can be a tough gig. Whether it’s overcoming a habit, deciding to turn away from the expectations of others by choosing a path which is true to you, or being pragmatic in calling time on an idea that just isn’t working despite the hit inflicted on our...
What we can learn from frogs I’ve spent many a night taking groups out on night walks in the Australian bush. One of the activities included on these walks were frog surveys, which always proved fun because frogs are such tricky little buggers in how well they...
I believe a key element that can drive the delivery of positive experiences for customers is for all service personnel to be clear on the message they are communicating through their contact points. The majority of advice around the delivery of customer experiences is...
What adds richness to our lives are partnerships. Wherever you look you’ll find a partnership. As examples; you need two hands to clap and contribute to raucous applause – sure you can bang pots and hit tables and throw in a few high shrill whistles but...
